Return and Refund Policy
Nirvaana – Women’s Wear Products Company
At Nirvaana, we value our customers and strive to deliver high-quality women’s wear products that meet your expectations. Every product is carefully inspected and packed before dispatch. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or refund as per the policy below.
1. Eligibility for Returns
Returns or exchanges are accepted only under the following conditions:
- Product received is damaged or defective
- Wrong size or wrong product delivered
- Manufacturing defect
To be eligible for a return or exchange, the product must be unused, unwashed, and in its original condition with all tags and packaging intact.
2. Return Request Timeline
Customers must request a return or exchange within 3–7 days of receiving the product. Requests made after this period may not be accepted.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Used, washed, or altered products
- Products without original tags or packaging
- Products damaged due to customer misuse or improper handling
- Items purchased during sale, clearance, or special promotions
4. Refund Policy
Once the returned product is received and inspected, we will notify you of approval or rejection of your refund.
If approved:
- Refunds will be processed within 7–10 working days
- The refund amount will be credited to the original mode of payment
5. Exchange Policy
In case of size issues or wrong product delivery, customers may opt for:
- Product exchange (subject to stock availability), or
- A full refund
6. Cancellation Policy